Return & Refund Policy – Pop&Pick

At Pop&Pick, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return or refund if:

You received a damaged, defective, or incorrect item
The product is unused, unworn, and in its original packaging

⚠️ Return requests must be submitted within 7 days of receiving your order.

2. Items Not Eligible for Return

We do not accept returns or refunds for:

Change of mind
Incorrect size selection by the customer
Normal wear and tear
Items marked as Final Sale
Used, washed, or altered items

3. How to Request a Return

To initiate a return:

Contact our support team via Email or WhatsApp
Provide your Order Number
Share clear photos or videos showing the issue

Once your request is reviewed and approved, we will guide you through the next steps.

4. Refund Process

Approved refunds will be processed to the original payment method
Refunds usually take 5–10 business days to reflect, depending on your bank or payment provider
Shipping fees are non-refundable, unless the error was from Pop&Pick

5. Return Shipping

If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost
If approved for other reasons, return shipping may be the responsibility of the customer